Hi, I'm Green Huang 👋
IT Support Engineer with hands-on L1–L2 experience supporting multi-site environments across Windows endpoints, Microsoft 365, Entra ID, and on-prem Active Directory. Strong generalist across common MSP technologies including networking, endpoint management, hardware support, and remote tools. Experienced delivering both onsite and remote support with a focus on customer service, clear communication, and SLA-driven ticket resolution.
Melbourne, Australia
Available for new projects
About me
Curious about me? Here you have it:
I'm a curious and dedicated IT support engineer with a background in full-stack development. After starting my career building web applications, I discovered that my true passion lies in IT infrastructure and support. I find great satisfaction in resolving technical issues—whether I'm imaging a fleet of new Windows 11 laptops or troubleshooting a tricky network outage—and helping people stay productive.
In my work I emphasize clear communication and documentation, writing knowledge base articles and keeping tickets up to date so solutions are shared with the whole team. I also enjoy the challenge of learning new technologies and refining processes to make IT support more efficient. At home, I experiment with new tools in my lab, setting up switches and VLANs or even running a Kubernetes cluster to broaden my skills beyond the helpdesk.
As an aspiring network engineer, I'm continuously building on my IT support foundation to take on larger network projects. I thrive on hands-on problem solving and never stop learning—whether it's earning new certifications or exploring the latest cloud services.
Employment Experience
Here is a quick summary of my most recent EMPLOYMENT experiences:
Swazzy Synergy – IT Support Engineer
- Provide deskside and remote L1/L2 support across multiple client sites, resolving Windows, Microsoft 365, and networking incidents within SLA targets.
- Manage user lifecycle in Active Directory and Entra ID: onboarding/offboarding, permissions, group policy updates, and access control.
- Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint, troubleshooting mail flow, login, and sync issues.
- Deploy and troubleshoot Windows 10/11 endpoints: imaging, driver/firmware updates, hardware diagnostics, and peripheral support.
- Install and configure UniFi networking devices; manage patching, structured cabling, and network cabinet organisation.
- Investigate and resolve connectivity issues across LAN/Wi-Fi, DNS/DHCP, VPN, routers, and NBN services.
- Configure and troubleshoot VoIP desk phones and basic telephony systems.
- Assist with server and infrastructure tasks: Windows Server, AD environments, and Dell hardware setup.
- Manage tickets using ServiceNow/Jira: prioritisation, documentation, SLA tracking, and escalation.
- Communicate with end users and stakeholders to provide clear updates and ensure high-quality customer service.
Aug 2025 - Present
RANS Australia - Website Development and Maintenance Intern
- Assist in Microsoft 365 migration projects including mailbox cutover, Outlook configuration, and post-migration issue resolution.
- Support user onboarding and data migration to OneDrive and SharePoint, ensuring minimal downtime and data integrity.
- Reimage and deploy Windows 11 endpoints with driver installation, updates, and post-deployment validation.
- Perform basic administration in Entra ID including user account setup, access management, and device registration.
- Troubleshoot common end-user issues across Windows OS, Microsoft 365 applications, and network connectivity.
- Provide onsite and remote support to office and warehouse users, ensuring timely issue resolution.
- Document support activities and solutions in internal systems to improve knowledge sharing and consistency.
Feb 2025 - May 2025
Kingdom Technology - Front-End Developer Intern
- Collaborating on building MVPs for startups using Next.js, Tailwind CSS Integrating Strapi CMS for dynamic content management.
- Implementing complex forms with React Hook Form and Zod for robust validation.
- Working with webhooks and API integrations to enhance application functionality.
- Utilising Supabase for backend services and real-time data handling
May 2025 - Aug 2025
Projects
Some of the noteworthy projects I have built:
Dell PowerEdge Homelab
Deployed Proxmox VE on a Dell R740 hosting a three-node k3s Kubernetes cluster for continuous-integration pipelines (Jenkins) and full-stack monitoring (Prometheus + Grafana). Automated nightly backups to backblaze B2 with Restic; achieved <30 min RTO. Implemented WireGuard VPN in router and role-based access for secure remote management.
Proxmox
Kubernetes
Prometheus
Grafana
Hardware
Jenkins
Recommendations
Nice things people have said about me:
"Job well done! I am really impressed. He is very very good at what he does:) I would recommend Green and will rehire in the future for Frontend development."
CoFounder - cpu-education
"During this time, Shixin demonstrated excellent organizational skills, a strong work ethic, and an unwavering commitment to safety. They managed customer inquiries efficiently and provided clear product information, contributing significantly to positive customer experiences. Shixin also played a vital role in administrative tasks, including invoicing and budget reporting, and maintained our official website, ensuring that daily records were accurate and up-to-date."
Managing Director - Ozworld Timber Flooring
"During their internship, Shixin consistently demonstrated strong technical skills in web development, UI/UX optimization, and troubleshooting. Their contributions to maintaining and enhancing our website have been both innovative and reliable, positively impacting our online presence."
Business Development Manager - RANS Australia
Get in touch
What’s next? Feel free to reach out to me if you are looking for a IT support / Network Engineer, have a query, or simply want to connect.
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